CUSTOMER CARE:  961 823 366  /  info@relojesdemoda.com

Shipping / Returns

METHOD OF SHIPMENTS TO SPAIN

-If the shipping is to a direction inside the peninsula included Islands Baleares, we use agencies of transport in the form of urgent shipping with a delivery time of only 48 Hours; all these orders will be delivered before 19:00 h of the following day, once let´s notify to him by e-mail or sms that we have already sent to him his order, only in the most remote and remote points, the shipping might be late to one more day but with hour of delivery before 14:00 h.

If the shipping is to a direction placed in Ceuta, Melilla or in the Islands Canaries, we use Registered mail, which will come to his destination in 2 or 3 days.. There is possibility that the bundles are stopped for customs control and that a valuation of import (DUA) is added. The percentage of idle and inspected bundles is small. This problem is common to all the companies that they export to the extra-peninsular areas of Spain. But we feel that it is our responsibility not to present to our clients any possible surprise. 

METHOD OF INTERNATIONAL SHIPMENTS

 -The form of shipping is for DHL in la modality urgent. The costs and time of this one they change depending of where beech that to realize the shipping. The approximate time of delivery is 2-3 days for Europe, and 3-5 days for the rest of the world " Seiko products will be shipped only to EU / EEA "

There exists the possibility that the bundles are stopped for customs control in his country and that a valuation of import or tariff was received by the customs of his country from the recipient. We in llegostar.com cannot control this and it would always be impossible to know, changeable taxes of import of all the countries of the world. He is enough to say that the percentage of idle and inspected bundles is small. This problem is common to all the companies that export from an area of taxes to other one.

By means of everything explained we feel that it is our responsibility not to present to our clients any possible surprise.

EXPENSES OF SHIPMENTS

The expenses of shipping to Spain will be 6,50 Euros and will be FREE when you purchase the product exceed 50 Euros.

The expenses of shipping to Portugal will be 6.50 Euros.

Shipping international inside the United States and Canada 13,97 Euros.

Shipping international inside the European Union 16,90 Euros.

Shipping to the rest of the world 29,90 Euros.

TAXES

-The prices showed in relojesdemoda.com take the included I.V.A, less when shipping is OUTSIDE THE EUROPEAN UNION DOES NOT CHARGE IVA ( NOT PAY TAXES)

 

RETURNS, POST-SALE AND GUARANTEE

- If the article acquired in our shop, was coming to his destination and was not expiring with the specifications demanded in his buy will be able to return it. The step previous to manage the return will be to send a mail to devoluciones@relojesdemoda.com, in a term not superior to 14 working days from the reception of the product, and our team will indicate him the steps continuing.

 In the event of removal for reasons beyond the company deducted the postage of the amount owed.

The term of return begins to be calculated from the same day of reception of the product. To carry out the return of his orders, he will have to send the acquired product enclosing the number of return that is assigned to him. No bundle will be accepted without the corresponding number of incidence or return, and this one must be in the exterior of the bundle of visible form.

The norms in relojesdemoda.com related to the RETURNS and to the GUARANTEE of the products, there are the marked ones by the terms of guarantee of the mark. As for the claims and emission of invoice online there is applied the current regulation (Law of 15/1/96 number 7/1996). This is:

- Only there will be admitted the returns of products that should expire with these characteristics:

- They will have to be new and not to have been used,

- Inside his packing original and sealed,

- With his guarantee and corresponding manuals,

- With the invoice or ticket of sale.

(If it had not received it, there will be accepted the number of return that assigns him to itself)

- If it requests the return of the amount, the client must send the product in the course of 14 days later to the reception of the order, and the costs of return run in charge of the client, in accordance with the Law of 15/1/96 number 7/1996. The return of the amount will be carried out across the same system used for the payment, except if the payment was realized AGAINST REFUND, in whose case the return of the amount will be carried out by means of bank transference to the account that indicates us. In any case it is advisable that gets in touch with our Service of Attention to the Client across the e-mail address devoluciones@relojesdemoda.com.

- For any possible incidence or claim related to the delivery of a product damaged or damaged because of the transport, it will have to be carried out in the course of 24 hours later to the reception of the order. Realize his request across postventa@relojesdemoda.com

- If it requests the replacement of the product acquired in relojesdemoda.com, our company promises to realize the delivery of his new product in the perfect state, and to gather the defective one on having realized the delivery.

- In the mailing the International Certificate of Official Guarantee will be enclosed, the only valid document to gain access to the conditions of guarantee.

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Sales prices can change without notice except typo all prices INCLUDE VAT.

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